Lees Hotel Rewards Terms & Conditions

Lees Hotel REWARDS TERMS AND CONDITIONS

MEMBERSHIP
Membership of Lees Hotel Rewards is only open to natural persons who are Australian residents and aged over 18 years.
An Applicant may apply to become a Member by submitting to the Venue Operator:

(i) an on-line or written Application Form; and

Photo ID .
By submitting an Application Form, the Applicant acknowledges that they have read, understood and agree to be bound by these Terms and Conditions if they are granted Membership.
The Venue Operator will notify the Applicant if they have been granted Membership which the Venue Operator may do in its discretion. Membership is personal to the Member and is not transferable.
Each Member must promptly notify the Venue Operator from time to time of any changes to their details as originally submitted in their Application Form.

MEMBERSHIP CARDS
Subject to providing Photo ID, a Member shall be entitled to be issued one (1) Membership Card within such timeframe as determined by the Venue Operator.
All Membership Cards remain the property of the Venue Operator and must be returned to the Venue Operator on demand.
A Member is responsible for promptly notifying the Venue Operator if their Membership Card is lost, stolen or damaged. A lost, stolen or damaged Membership Card may be replaced by the Venue Operator in its discretion.
Any accrued Rewards may be forfeited or replaced in the Venue Operator’s discretion if a Membership card is lost, stolen or damaged.
A Membership Card is not transferable and must only be used by the Member to whom it was issued.
Each Member is responsible for the proper use of their Membership Card to earn Rewards. A Member shall not be entitled to claim any Rewards which fail to accrue to the Member due the Member’s incorrect use of their Membership Card or any Venue equipment.

REWARDS
Subject to clause 4, a Member may only earn Rewards by:
swiping their Membership Card at the Rewards Kiosk to earn Points depending on their Tier of Membership and the chance to win a random Prize (the Rewards Kiosk will only recognise one (1) swipe per day for the purpose of earning Rewards);
inserting their Membership Card into the reader attached to a poker machine the Member is playing – to earn 1 Point for each $5.00 of turnover; or
Venue Operator staff swiping the Member’s Membership Card at the point of sale when purchasing food or drink at the Venue (excluding on-line purchases) – to earn 1 Point for each $1.00 spent.
All Points accrued by a Member may be:
converted for cash at point of sale locations nominated by the Venue; or
converted for discounts when purchasing food or drink at the Venue

as follows:

Converting Points:

100 points = $1 cash value.

Points can be converted to cash at minimum $5 increments at the point of sale locations nominated by the Venue.

Points can also be redeemed as equivalent cash reductions on purchases in-venue, with no minimum points required / discount .

Subject to being offered by the venue, Points can also be redeemed by purchasing items in-venue.

Members will have the chance to earn the following standard Rewards (subject to any additional Rewards offered by the Venue):

Rewards	Points Benefit
Points Earned per $1 Spent In Venue (All Areas of Venue Excluding on EGMs)	1 point
Points Earned per $5 Turnover on EGMs	1 point
Signup Bonus	250 points
Visitation Bonus	10 points
Free Drink Bonus (Includes tap beer, house wine, basic spirit, soft drink, tea or coffee)	N/A*
$20 Food Voucher	N/A*
Birthday Bonus (7 days either side of birthday)	1,000 points
Points Bonus	500 points*
Points Bonus	1,000 points*

* These Rewards are earned at random as determined by the operational settings of the Rewards Kiosk at the Venue.

A Member’s Tier of membership and discount entitlement will be based on the Member’s EGM Turnover as follows:

Member Tier	Member’s EGM Turnover	Member Discount
Bronze	$0 to $9,999 within 3 consecutive calendar months	N/A
Silver	$10,000 to $24,999 within 3 consecutive calendar months	10% off Food
Gold	$25,000 to $59,999 within 3 consecutive calendar months	20% off Food
Platinum	$60,000 or more within 3 consecutive calendar months	50% off Food

A Member’s Tier is set or adjusted on the first day of each calendar month, based on the Member’s EGM Turnover during the previous three (3) consecutive calendar month period. (For example, on 01/04/2023 the Member’s Tier will be set or adjusted based on the Member’s EGM Turnover during the period 01/01/2023 to 31/03/2023.
All Points are valid for one year from their date of accrual to the Member.
The Venue Operator reserves the right in its discretion to review, adjust or cancel any Rewards accrued by a Member including due to a technical malfunction or error of any equipment, the improper act or omission of the Member or a breach of these Terms and Conditions.
Rewards are personal to the Member who accrued them and cannot be transferred to another Member.
Any Rewards issued with an expiry date shall expire and cease to be redeemable if not used by that expiry date.
Rewards cannot be used in conjunction with any other promotion, offer or discount conducted by the Venue Operator.
All Rewards are subject to availability and the Venue Operator shall not be liable to the Member for the unavailability of any particular Reward.
Rewards may be changed or issued on such additional or varied terms and conditions as determined by the Venue Operator its discretion from time to time as published on the Website.
On the termination of a Membership (for whatever reason) all accrued Rewards of that Member will be automatically forfeited.
When claiming any Rewards, the Member must present their Membership Card and comply with any identification or validation requests made by the Venue Operator.
As part of providing Rewards, the Venue Operator may issue bonus Rewards or make promotional offers to individual Members or groups of individual Members to the exclusion of other Members.

CESSATION/TERMINATION OF MEMBERSHIP
Membership is granted and maintained at the discretion of the Venue Operator.
A Member may surrender their Membership at any time by notifying the Venue Operator and returning their Membership Card.
The Venue Operator may in its discretion at any time suspend or terminate the Membership of a Member for any reason including if the Member has: (i) breached these Terms and Conditions; (ii) engaged in dishonest or fraudulent activity; (iii) not recorded any activity on their Membership Card for 12 months; or (iii) caused or is likely to cause reputational damage to the Venue.
The death of a Member will immediately terminate their Membership.

PRIVACY
Lees Hotel REWARDS will be conducted in accordance with the Privacy Policy.
Each Member acknowledges that the Venue Operator may collect, use and disclose Personal Information in order to provide the Member with Rewards and administer Lees Hotel Rewards in accordance with the Privacy Policy.
The Venue Operator will comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and any other applicable legislation in relation to the sending and their receipt of electronic commercial messages to and from Members.

LIABILITY
To the extent permitted by law, the Venue Operator and each Related Body Corporate exclude all liability to any Member whether arising in tort (including negligence), contract or otherwise for any personal injury, death or any other damage or loss (including direct or indirect loss) in any way arising from the Member’s participation in or the operation of Lees Hotel REWARDS.
Each Member is responsible for payment of taxes, duties and all other liabilities arising from the Member’s participation in Lees Hotel Rewards.

GENERAL
The Venue Operator reserves the right to make any changes (whether material or otherwise) (“Changes”) to these Terms and Conditions by publishing details of the Changes on the Website and the Member shall be taken to have notice of the Changes when they are published on the Website.
The Venue Operator gives no warranty as to the continued operation of Lees Hotel REWARDS and the Venue Operator may terminate or suspend Lees Hotel REWARDS at any time in its discretion.
These Terms and Conditions and the Membership are governed by and will be construed in accordance with the laws of Queensland and each Member submits to the non-exclusive jurisdiction of the State of Queensland.
If part or all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable but, if that is not possible, it will be severed from these Terms and Conditions and the remaining clauses of these Terms and Conditions will continue to have full force and effect.
Notification by the Member to the Venue Operator under these Terms and Conditions may be given via the Website or in person at the Venue.

DEFINITIONS AND INTERPRETATION
In these Terms and Conditions:

Applicant means a person who submits an Application Form.

Application Form means Lees Hotel’s REWARDS application form for Membership obtainable from the Venue or the Website.

EGM means a “gaming machine” as defined in the Gaming Machine Act 1991 (Qld).

EGM Turnover means the amount in dollars of all bets placed by a Member on EGM’s.

Rewards Kiosk means the machine located at the Venue set up for swiping Membership Cards.

Member means a person who is a member of Lees Hotel’s REWARDS.

Membership means membership of Lees Hotel’s REWARDS.

Membership Card means the card issued by the Venue Operator to a Member in relation to their Membership.

Personal Information means “personal information” as defined in the Privacy Act 1998 (Cth) of the Member.

Photo ID means a driver’s licence, passport, proof of age card or other government identification satisfactory to the Venue Operator.

Point means points forming part of Rewards.

Privacy Policy means the privacy policy of the Venue Operator published on the Website from time to time.

Prize means prizes forming part of Rewards.

Related Body Corporate means “related body corporate” as defined in the Corporations Act 2001 (Cth) of the Venue Operator.

Rewards means points, prizes, vouchers, privileges or other benefits accrued to a Member in relation to their Membership as evidenced by their Membership Card.

Tier means a Member’s tier of membership determined in accordance with clause 3(d).

Venue means Lees Hotel’s.

Venue Operator means Lees Hotel

Lees Hotel REWARDS means the Membership Rewards program operated by the Venue Operator at the Venue pursuant to these Terms and Conditions.

Website means https://www.leeshotelingham.com.au/ .

In these Terms and Conditions:

headings are for convenience only and do not affect interpretation;
a word importing the singular includes the plural and vice versa (including a word or words in the Definitions in clause 7(a)), and a word of any gender includes the corresponding words of any other gender;
the word including or any other form of that word is not a word of limitation;
if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
a reference to a document or a provision of a document is to that document or provision as varied, novated, ratified or replaced from time to time;
a reference to a statute includes any regulations or other instruments made under it (delegated legislation) and a reference to a statute or delegated legislation or a provision of either includes consolidations, amendments, re-enactments and replacements;
a reference to $ or dollar is to Australian currency; and
if a period of time dates from a given day or the day of an act or event, it is to be calculated exclusive of that day.

PRIVA

acy Policy

This privacy policy (Privacy Policy) sets out how Waymark Hotels handles your personal information in accordance with its obligations under the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy complies with all requirements of the Privacy Act in relation to the collection, management and disclosure of your personal information.

“Waymark Hotels” as referred to in this Privacy Policy includes Waymark Hotel Group Pty Ltd ACN 621 426 999 and each of its related bodies corporate (as defined in the Corporations Act 2001) and we also refer to these entities in this Privacy Policy as “we” or “us”. Where used in this Privacy Policy, “personal information” has the same meaning as in the Privacy Act.

What kinds of personal information are collected?

The kinds of personal information which Waymark Hotels may collect about you depends on your relationship with Waymark Hotels or the products, services or information that you request, or which Waymark Hotels provides to you. This personal information may include:

your name, residential address, mailing address, email address, phone number, fax number and date of birth;
your tax file number and ABN;
financial and trading information including your credit card, debit card and bank account details;
your gender;
your profession, occupation or job title;
your membership of professional associations or bodies;
your employment history, education, qualifications, professional experience and entitlement to work, if you apply for a job with us;
your superannuation fund(s);
information relating to your identity such as driver’s licence, nationality and passport details;
information relating to your income/credit status;
details of products and services we have provided to you;
details of insurances you hold;
information you provide to us through our website, other on-line facilities, our representatives or customer surveys;
your photo or image including taken via our security cameras;
health and medical information;
if you are involved in an accident, witness statements, incident reports, CCTV footage and details of your accident;
your social media account ID, IP address and profile photo; and
your guest preferences and personalised data such as your interests and food and beverage preferences.

Waymark Hotels only collects sensitive information (as defined in the Privacy Act) if it is directly related to, or reasonably necessary for, our functions or activities and you consent to that collection or its collection by us is authorised by law.

How is personal information collected?

Waymark Hotels collects your personal information when you:

purchase goods or services from us;
make a reservation with us in person, on-line or over the phone, communicate with us by email, fax or via online chat services or contact customer service;
complete an application form in relation to our goods, services or our business or to work for us;
request certain information from our website or other on-line facilities;
communicate with us via email, post or fax, or otherwise connect with us or visit our website, social media pages or mobile applications;
log on to our Wi-Fi in our properties or click on our other on-line media;
purchase or redeem gift or loyalty cards;
enroll or participate in surveys, questionnaires, competitions, customer programmes, clubs or our promotions;
enter into contractual arrangements with us;
participate in our induction procedures;
contact or speak with us in relation to services or products we provide or things that may have happened in any of our properties;
enter our properties and car parks (including completing our visitor registers);
are involved in an accident or incident involving us; and
authorise your representatives to provide it to us.

If you are making an accommodation reservation or booking directly through our website, you will be redirected to a third-party service provider for the purpose of collecting your information, taking payment and completing your booking. This information is collected by that party and your details confirmed to us.

Waymark Hotels may also, with your consent or if we are authorised by law, collect your personal information from public or other sources if it is unreasonable or impractical to obtain it directly from you.

Waymark Hotels’ websites uses cookies. Cookies are small data files that are placed on your hard drive that collect information, including browsing information, each time you access Waymark Hotels’ websites. Information collected through cookies is used by Waymark Hotels to operate the website efficiently and to track the patterns of behaviour of visitors to the website. You can change your browser settings to notify you when you receive a cookie or to disable cookies. If you disable cookies, Waymark Hotels’ website may not work properly.

Why is personal information collected, held, used or disclosed?

Waymark Hotels collects, holds, uses and discloses your personal information in order to:

facilitate reservations, send administrative information, receipts, confirmations or pre-arrival messages;
complete your reservation and provide you with related customer services;
learn of your likely preferences so we may promote our goods and services to you so they will be of most interest to you;
assist in investigating and processing your complaints and enquiries;
inform you of updates concerning our products and services;
assess the performance of our websites, social media pages or mobile applications and to improve their performance;
conduct business processing functions including providing personal information to other companies, contractors or service providers of Waymark Hotels;
assist in our marketing (including direct marketing), planning, product or service development, quality control or research purposes;
provide your updated personal information to our contractors and service providers in order for us to provide our products and services to you;
update our records and keep your contact details up to date;
send you information and communications requested or authorised by you;
process payments from you and transfer money to you;
promote goods and services to you and facilitate related companies of Waymark Hotels promoting goods and services to you;
conduct research to improve our services and comply with our legal obligations;
confirm you are complying with your legal obligations to us;
confirm your eligibility (including your age), if purchasing restricted goods or services;
provide employee-related services;
carry out risk management and other activities, including incident investigation, claims management and litigation;
carry out data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems);
identify usage trends to determine the effectiveness of our promotional campaigns, operate and expand our business activities, develop new goods and services and enhance, improve or modify our goods and services;
enforce our terms and conditions;
protect our operations;
protect the rights, privacy, safety or property of Waymark Hotels, you or others;
assess the suitability and ongoing performance of our employees, tenants, licensees, suppliers and contractors; and
comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator or act in co-operation with any government authority.

You will have the choice to elect to receive some of the above communications either on the Waymark Hotels website at www.waymarkhotels.com.au, on-line or by mail, SMS or fax in accordance with applicable laws. Should you elect to receive any of the above communications, you will also have the option to ‘opt out’ of receiving them at any time in the future by unsubscribing from communications received electronically or by contacting Waymark Hotels at info@waymarkhotels.com.au.

Waymark Hotels is also required to collect certain personal information in order to comply with its legal obligations, including under the following legislation:

Corporations Act 2001;
Income Tax Assessment Acts 1936 and 1997;
Taxation Administration Act 1953; and
Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

Who is your personal information disclosed to?

Waymark Hotels does not generally disclose your personal information except as stated below. We will disclose your personal information in specific circumstances when:

you agree to the disclosure;
we use your personal information for the purpose for which we collected it; or
disclosure is authorised or required by law.

To the extent permitted by law, we may disclose your personal information to:

our related bodies corporate;
parties to whom Waymark Hotels has outsourced any of its functions or obligations;
government agencies, as part of our statutory obligations;
third parties, including agents, contractors, sub-contractors, consultants, surveyors, builders and service providers:
that provide services to Waymark Hotels or perform functions on our behalf, including custodians, legal advisers, accountants, actuaries, insurers, website managers, IT system administrators, couriers, payment processors, debt collectors, insurers, process servers, claims management services and providers of internet, data storage and data access services;
that assist us in providing information, products, services or direct marketing to you. This may include parties located (or that store data) outside of Australia; and
to collect and process data, which may include parties that store data outside of Australia.

valuers, where Waymark Hotels is seeking to value one of its properties;
banks, mortgage insurers and credit reporting agencies in relation to financial transactions relating to its properties;
other third parties in the event of any reorganisation, merger, sale, joint venture, assignment, transfer or other disposition or transaction involving Waymark Hotels;
regulatory authorities where required by law;
anyone else to whom you authorise Waymark Hotels to disclose your personal information; and
anyone else required or authorised by law.

Is your personal information disclosed overseas?

Some service providers that we use, including for the purpose of bookings and reservations, collecting information and processing data may store and process that data on servers located overseas, specifically in the United States of America. Wherever reasonably possible we ensure that anyone with whom we share your personal information (or who collects and/or processes information on our behalf) is subject to the same privacy legislation as we are and/or either agrees to be bound by the standards of our privacy policy or is subject to privacy standards that are at least substantially similar to the way in which the Privacy Act protects your information.

How is your personal information held?

Waymark Hotels uses reasonable steps to protect your personal information held by us from misuse, interference and loss, and from unauthorised access, modification or disclosure by taking precautions including:

restricting access to personal information stored in Waymark Hotels’ servers;
imposing confidentiality requirements on its employees;
requiring that its contractors and agents take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure;
implementing electronic security systems, such as firewalls;
ensuring that servers containing personal information have security measures such as password protection; and
controlling access to Waymark Hotels’ offices.

No Waymark Hotels employee is able to access your personal information unless they require it for their duties. Waymark Hotels has passwords and security access IDs in place to restrict access to your personal information to those employees who need it to perform their duties.

Accuracy of your personal information

Waymark Hotels aims to ensure that the personal information we keep about you is accurate, up to date and complete.

How can you access and correct personal information?

Subject to the exceptions set out in the Privacy Act, you have a right to access, update and seek correction of personal information that Waymark Hotels holds about you. Waymark Hotels may recover from you reasonable costs of supplying you with access to your personal information. However, we will not charge you for the making of the request or to correct or update your personal information.

If you would like to access or correct your personal information, please contact Waymark Hotels’ Privacy Officer via the contact details listed below. Your request will be dealt with as soon as reasonably practicable. If Waymark Hotels does not provide you with the requested access to, or correction for, the information it will generally notify you of the reasons for refusal to the extent required and what the next steps for you are.

Privacy Complaints

If you believe Waymark Hotels has breached the Privacy Act or a registered code that binds us, please contact Waymark Hotels’ Privacy Officer via the contact details listed below. Waymark Hotels may request that you put your complaint in writing. Waymark Hotels will endeavour to resolve your complaint in a reasonable time frame (usually within 30 days) and may contact you to obtain further details in order to provide you with a full and complete response. If you are not satisfied with the manner in which Waymark Hotels has handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Privacy Officer Contact Details

To access or correct your personal information, to notify Waymark Hotels of a breach of the Privacy Act or a registered code or if you have any privacy related inquiries, please contact Waymark Hotels’ Privacy Officer at Privacy.Officer@waymarkhotels.com.au, Telephone No. (02) 9290 6000, GPO Box 5275 Sydney NSW 2000.

Links to other websites

You may find links to other websites not operated by Waymark Hotels on our website. This Privacy Policy does not apply to those websites – always check the privacy policy of other sites you enter.

Changes to our Privacy Policy

Waymark Hotels reserves the right to modify or amend the Privacy Policy at any time and will update it on the Waymark Hotels website if it has been changed. If you have any further questions about Waymark Hotels’ Privacy Policy please contact Waymark Hotels’ Privacy Officer at Privacy.Officer@waymarkhotels.com.au, Telephone No. (02) 9290 6000, GPO Box 5275 Sydney NSW 2000. This Privacy Policy is amended from time to time and was last updated on 24 Au

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Lees Hotel Rewards Terms & Conditions